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TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at turquoise-onlineshop.com, you confirm that you are at least 18 years old (or have parental permission to buy from us) and accept these terms & conditions. These terms & conditions apply to all orders placed at turquoise-onlineshop.com for the sale and supply of products. Your statutory rights are not affected. No other terms or changes to these terms shall be binding unless agreed in writing and signed by us.

PERSONAL INFORMATION

All personal information provided to TURQUOISE is handled responsibly. This information is used for order delivery, credit assessment, and promotional offers. It is accessible only to turquoise-onlineshop.com and will not be shared with third parties. You have the right to inspect, delete, or correct the information held about you. By accepting TURQUOISE’s conditions, you agree to these terms.

FORCE MAJEURE

Events beyond TURQUOISE’s control, such as government actions, legislative changes, conflicts, embargoes, natural disasters, and supplier failures, shall be considered force majeure. In such cases, TURQUOISE is released from fulfilling contractual obligations.

PAYMENT

All products remain TURQUOISE’s property until full payment is received. The applicable price is the one in effect on the order date. Shipping costs and payment fees are disclosed before purchase confirmation. Buyers under 18 years old require parental permission. All payments are processed via secure third-party gateways. No card information is stored, and all transactions are SSL encrypted.

LOCAL TAXES

Local charges (e.g., sales tax, customs duties) may apply depending on your location. These charges are the customer’s responsibility.

COOKIES

TURQUOISE uses cookies in accordance with the Electronic Communications Act. Cookies are small text files that store visitor information. They do not harm your computer or contain viruses. There are two types:

  1. Session Cookies: Temporary and deleted when you close your browser.

  2. Permanent Cookies: Stored on your computer to enhance user experience. They track shopping carts and visitor statistics. You must enable cookies for seamless site functionality.

ADDITIONAL INFORMATION

TURQUOISE reserves the right to modify prices, specifications, purchase terms, and product offerings without prior notice. If a product is sold out, TURQUOISE may cancel the order and issue a refund. Customers may be notified of replacement products if available.

ALL GENERAL INQUIRIES: hello@turquoise-onlineshop.com

SHIPPING

We currently deliver to the USA and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and the United Kingdom.

We do not offer international shipping beyond these regions.

  • European & US Orders: Delivered by EMS Datapost within 1-3 business days after processing.

    • EU Shipping: €12

    • US Shipping: €18

    • Free shipping for orders over €250.

  • Cyprus Orders: Handled by ACS within 1-3 business days.

    • Shipping Cost: €3

    • Free for orders over €100.

Orders are processed Monday to Friday, 10:00 AM to 7:00 PM. Processing may take up to 48 hours. Customers receive email updates with tracking details once an order is shipped.

RETURNS

For returns, contact turquoiseonlineshop.cy@gmail.com.

Conditions for returns:

  • Must be returned within 14 days of delivery.

  • Items must be unused, unaltered, unwashed, and in original packaging with tags.

  • Return shipping costs are the customer’s responsibility.

  • Worn, altered, or damaged items will not be accepted.

  • Final Sale items are non-returnable.

REFUNDS

Refunds are processed within 5 business days of receiving the return. A confirmation email is sent upon processing. Refunds are issued to the original payment method. Financial institutions may require additional time for processing. Original shipping fees are non-refundable.

For assistance, contact mturquoiseonlineshop.cy@gmail.com.

LEGAL NOTICE

Business Information:

  • Business Name: SDIK TRADING LTD

  • Registered Address: 41 Themistokli Dervi Str., Office 106-108, 1066 Nicosia, Cyprus

  • VAT Number: HE 414195

  • Contact Information:

Governing Law and Jurisdiction This website is governed by the laws of the Republic of Cyprus. Disputes shall be resolved in the courts of Nicosia, Cyprus.

Copyright and Intellectual Property All content, including text, graphics, logos, images, and software, is the property of SDIK TRADING LTD or its suppliers and is protected by copyright laws. Unauthorized use or reproduction is strictly prohibited.

Terms & Conditions By using this website, you agree to abide by these Terms & Conditions, which include the Shipping & Returns policy.

Data Protection & Privacy SDIK TRADING LTD adheres to GDPR and other data protection laws. Please refer to our Privacy Policy for details.

Dispute Resolution For disputes, contact customer service at [Insert Email/Phone]. If unresolved, disputes are subject to the courts of Nicosia, Cyprus.

INTRODUCTION

Blue Turquoise online shop respects your privacy. Whether you deal with TURQUOISE as a customer, consumer, or member of the general public, you are entitled to the protection of your Personal Data. This data may include your name, telephone number, email address, profession, bank account data, financial information, and business details.

This General TURQUOISE Privacy and Data Protection Policy (“this Policy”) explains how we collect, use, share, and protect your Personal Data, and the choices you have regarding its use.

This Policy applies to all TURQUOISE services, tools, applications, websites, portals, sales promotions, marketing actions, and social media platforms operated by or on behalf of TURQUOISE.

If you accept the provisions of this Policy, you consent to the processing of your Personal Data as outlined in this Policy.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

The entity responsible for processing your Personal Data is:

Blue Turquoise Online Shop
14B, Promitheos
1065, Nicosia, Cyprus
Tel: +357 96392032

CONTACT FOR QUESTIONS OR REQUESTS

For any questions, requests, or complaints regarding this Policy or your Personal Data, please contact us at:

turquoiseonlineshop.cy@gmail.com
Blue Turquoise Online Shop
14B, Promitheos
1065, Nicosia, Cyprus
Tel: +357 96392032

KEY PRINCIPLES

We are committed to processing your Personal Data fairly, transparently, and securely. Our key principles include:

  • Lawfulness: Collecting and processing data in a lawful and transparent manner.
  • Data minimization: Collecting only relevant and necessary data.
  • Purpose limitation: Using data only for specified purposes.
  • Accuracy: Ensuring data is accurate and up-to-date.
  • Security: Implementing security measures to prevent unauthorized access.
  • Access and rectification: Allowing users to review and correct their data.
  • Retention limitation: Retaining data only as long as necessary.
  • International protection: Ensuring data transferred outside the EEA is adequately protected.
  • Third-party safeguards: Ensuring third-party data handling follows legal standards.
  • Marketing compliance: Ensuring direct marketing and cookies usage follow applicable laws.

PROCESSING YOUR PERSONAL DATA

Whenever we require your Personal Data, we will clearly inform you about what is being collected and why. Your Personal Data may be processed if:

  • You have given us consent.
  • It is necessary for a contract you are involved in.
  • It is required to fulfill a legal obligation.
  • It is necessary for a legitimate interest that does not override your privacy rights.

PURPOSES OF PROCESSING YOUR DATA

We process Personal Data for legitimate purposes, such as:

  • Fulfilling orders.
  • Improving website experiences.
  • Enhancing products and services.
  • Conducting marketing communications.
  • Offering services and applications.

DATA ACCURACY AND UPDATES

To maintain accurate records, please inform us of any changes to your Personal Data by contacting our Data Protection Contact Point.

ACCESS TO YOUR PERSONAL DATA

You have the right to access, rectify, or erase your Personal Data. Contact us at our Data Protection Contact Point for such requests.

DATA RETENTION

We retain Personal Data only as long as necessary for the purposes outlined or as required by law.

PROTECTING YOUR DATA

We implement security measures to protect your Personal Data against unauthorized access, modification, loss, or destruction.

USE OF COOKIES

We use cookies to improve website functionality and user experience. For more details, refer to our Cookie Policy at turquoise-onlineshop.com.

DISCLOSURE OF PERSONAL DATA

Your Personal Data may be shared with:

  • TURQUOISE affiliates: Including staff, subsidiaries, and trusted partners.
  • Third-party partners: For advertising, promotions, and service provisions.
  • Legal authorities: If required by law or in connection with legal proceedings.
  • Corporate transactions: In the event of mergers, sales, or reorganizations.

SOCIAL MEDIA USE

If you log in to a TURQUOISE platform via social media (e.g., Facebook), we may collect publicly available data from that platform. Your interactions on social media are subject to their terms.

INTERNATIONAL DATA TRANSFERS

We may transfer Personal Data outside the EEA, ensuring that adequate protection measures are in place.

YOUR RIGHTS

You have the right to:

  • Choose how you want to be contacted.
  • Access and correct your Personal Data.
  • Restrict data processing under certain conditions.
  • Object to direct marketing.
  • Withdraw consent at any time.
  • Request deletion of your data (unless required for legal purposes).

LEGAL COMPLIANCE

This Policy supplements applicable data protection laws. In case of any conflicts, legal requirements will take precedence. TURQUOISE may update this Policy periodically, and we will notify you of any significant changes.

DEFINITIONS

  • Data Controller: The entity responsible for processing your Personal Data.
  • Data Processor: The entity processing data on behalf of the Data Controller.
  • EEA: European Economic Area.
  • Personal Data: Any information identifying an individual.
  • Processing: Any operation performed on Personal Data.

SHIPPING

We currently offer delivery to the USA and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and the United Kingdom.

Unfortunately, we do not ship internationally at this time.

Delivery Information:

  • European & US Orders: Shipped via EMS Datapost courier. Delivery time: 1-3 business days after processing.
    • Shipping cost within EU: €12
    • Shipping cost to the US: €18
    • Free shipping for orders over €250
  • Cyprus Orders: Handled by ACS. Delivery time: 1-3 business days after processing.
    • Shipping cost: €3
    • Free shipping for orders over €100

Orders are processed Monday to Friday, from 10:00 AM to 7:00 PM. Please allow up to 48 hours for processing.

Once your order is shipped, you will receive an email with shipping details and a tracking number. You can use the link in the email to track your order.

Important Notice: Local charges (e.g., sales tax, customs duty) may apply based on your region and customs regulations. These charges are the customer’s responsibility.

RETURNS

To initiate a return, please contact us at turquoiseonlineshop.cy@gmail.com.

Return Conditions:

  • Must be returned within 14 days from the day that the order was received.
  • Items must be in original, unused, unaltered, and unwashed condition.
  • Must include original tags and packaging.

Return shipping costs are the responsibility of the customer. We do not provide return labels or refund shipping fees.

Non-Eligible Returns:

  • Items that have been worn, used, altered, or damaged.
  • Final Sale items cannot be returned.

REFUNDS

Refunds will be issued to the original payment method within 5 business days after receiving your return. A refund confirmation will be sent via email. Your financial institution may require additional time to process the refund.

Important: Original shipping fees are non-refundable.

For any questions or further assistance with returns & exchanges, please contact us at mturquoiseonlineshop.cy@gmail.com.